Terms of Service — CBAM Calculator

Effective from: March 6, 2026

1. Introduction

These Terms of Service (hereinafter "Terms") govern the relationship between the operator of the CBAM Calculator service (hereinafter "Provider") and the user of the service (hereinafter "User").

The Provider is:

Lahoda & Ellis s.r.o. Jaurisova 515/4, Michle (Praha 4), 140 00 Prague, Czech Republic Company ID (IČO): 03758401 Data mailbox: v2ywenb E-mail: [email protected]

2. Definitions

• Service — the CBAM Calculator web application available at cbamcalculator.eu and cbamcalculator.cz, including all related features.
• User — a natural or legal person who registers and uses the Service.
• Free plan — a no-cost tier with limited functionality (1 product, default emission values only).
• Pro plan — a paid tier with full functionality (unlimited products, forecast, export, priority support).
• Subscription — a recurring payment for the Pro plan on a monthly or annual cycle.
• Account — a user profile created through registration, protected by e-mail and password.

3. Description of the Service

CBAM Calculator is a web-based tool for indicative calculation of obligations related to the Carbon Border Adjustment Mechanism (CBAM) pursuant to EU Regulation 2023/956 and related legislation.

The Service does not constitute legal, tax, or financial advice. Calculations are indicative and based on publicly available data from EU regulations. The Provider does not guarantee the accuracy, completeness, or timeliness of calculations. Users are responsible for verifying results with the relevant authorities or a qualified advisor.

4. Registration and User Account

4.1. Use of the Service requires registration via e-mail and password.

4.2. Users must provide accurate and current information and protect their account credentials. The User is responsible for all activity performed under their account.

4.3. The Provider reserves the right to terminate or suspend any account that violates these Terms or is used in breach of applicable law.

5. Plans and Payment Terms

5.1. The Service is available in two plans:

• Free — no charge, limited functionality (1 product, default emission values only)
• Pro — paid subscription, full functionality (unlimited products, forecast, export, priority support)

5.2. Current Pro plan prices are listed on the Pricing page. Prices are quoted excluding VAT (the Provider is not a VAT payer unless stated otherwise).

5.3. Payments are processed through the Stripe payment gateway. The Provider does not store payment card numbers.

5.4. Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled beforehand.

5.5. Users may cancel their subscription at any time through the Stripe customer portal or in account settings. Cancellation takes effect at the end of the current billing period — the Pro plan remains active until then.

5.6. In the event of payment default exceeding 7 days, the Provider may downgrade the account to the Free plan.

6. Refund Policy

6.1. The Provider does not issue refunds for elapsed billing periods.

6.2. In the event of a technical failure on the Provider's side that prevents use of the Service for more than 72 hours, the User is entitled to a prorated refund for the period of unavailability, or an extension of the subscription by the corresponding period — at the User's choice.

6.3. Refund requests must be sent to [email protected] within 14 days of the triggering event.

7. Service Availability

7.1. The Provider aims for 99% monthly uptime (excluding scheduled maintenance).

7.2. The Provider may perform scheduled maintenance for updates and improvements. Users will be notified of planned downtime exceeding 1 hour at least 24 hours in advance via e-mail or in-app notification.

7.3. The Provider is not liable for outages caused by force majeure, third-party failures (hosting, payment gateway), or circumstances beyond its control.

8. Complaints Procedure

8.1. Users have the right to file a complaint regarding defects in the Service, in particular:

• non-functionality or unavailability of paid features
• incorrect calculations caused by a demonstrable application error (not by inaccurate input data)
• unauthorized charges

8.2. Complaints can be submitted:

• by e-mail to [email protected]
• via the Help & Feedback form in the application

8.3. A complaint must include a description of the defect, the date of occurrence, and any supporting evidence such as screenshots.

8.4. The Provider will resolve complaints within 30 days of receipt. The User will be informed of the outcome by e-mail.

8.5. Forms of remedy:

• fixing the Service functionality
• prorated refund of the subscription for the period during which the Service was unavailable or defective
• extension of the subscription by the corresponding period

9. Limitation of Liability

9.1. The Provider shall not be liable for damages arising from the use of calculator results for decision-making, customs proceedings, or any other purpose.

9.2. Calculations are based on publicly available data from EU Regulations 2025/2620 and 2025/2621. The Provider is not liable for legislative changes or for differences between actual emissions and default values.

9.3. The Provider's maximum liability is limited to the total fees paid by the User in the preceding 12 months.

10. Intellectual Property

10.1. The Service, its source code, design, databases, and documentation are protected by copyright and are the intellectual property of the Provider.

10.2. The User receives a non-exclusive, non-transferable licence to use the Service for the duration of the contractual relationship.

10.3. Users may not copy, decompile, reverse-engineer, or distribute any part of the Service without the Provider's prior written consent.

11. Confidentiality

11.1. Both parties undertake to maintain the confidentiality of information obtained in connection with the use of the Service that is not publicly available.

11.2. Data entered by the User into the calculator (CN codes, volumes, calculations) is considered confidential and the Provider may not disclose it to third parties, except where required by law.

12. Communication

12.1. The primary communication channel is e-mail: [email protected].

12.2. Pro plan users have access to priority support via the Help & Feedback form in the application.

12.3. The Provider undertakes to respond to enquiries within 5 business days and to complaints within 30 days.

13. Termination

13.1. Users may terminate their account at any time in account settings or by contacting the Provider at [email protected].

13.2. Upon account termination, personal data and stored calculations will be deleted within 30 days, in accordance with the Privacy Policy.

13.3. The Provider may terminate an account with immediate effect in the event of a material breach of these Terms.

14. Governing Law and Dispute Resolution

14.1. These Terms are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code.

14.2. In the event of a dispute, the parties shall attempt amicable resolution. If not possible, the competent court is the court with jurisdiction over the Provider's registered address.

14.3. For out-of-court resolution of consumer disputes, the competent authority is the Czech Trade Inspection (coi.cz). EU users may use the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

15. Amendments

15.1. The Provider reserves the right to unilaterally amend these Terms.

15.2. Users will be notified of changes by e-mail at least 14 days in advance. If the User disagrees with the changes, they may terminate their account on the effective date of the changes.

15.3. Continued use of the Service after the changes take effect constitutes acceptance of the amended Terms.

16. Contact

Lahoda & Ellis s.r.o. Jaurisova 515/4, 140 00 Prague 4, Czech Republic Company ID (IČO): 03758401 E-mail: [email protected]